Shipping Policy
Shipping Time & Policy
The delivery time for each product depends on availability. The estimated shipping time is 3–5 business days. If your order contains multiple items, the shipping time will be based on the item with the longest delivery time. We do not split shipments, nor can we ship mixed products separately before the expected delivery time. If you wish to receive products individually and immediately, please place separate orders.
Delivery & Shipping
Shipping Services
Our orders are shipped via UPS, FedEx, and DHL. We are unable to deliver to P.O. Boxes. Please note that orders from regions such as Alaska, Hawaii, or the Mountain Time Zone may experience slightly longer delivery times.
Shipping Fees
We offer free worldwide shipping for all orders. If you need expedited shipping, additional charges will apply. The express shipping fee will be displayed on the address page during checkout.
As each country has its own import rules, regulations, and tax policies, duties and taxes are typically borne by the customer. However, Dynara covers the taxes on behalf of our customers.
You may return or exchange your product within 30 days of shipment. We do not accept free returns after 30 days.
Shipping Notifications
If you have any special delivery requests, please contact Dynara customer support. Please verify your shipping address before payment. We will work with our logistics partners to process your request. Dynara only delivers to the country or region where the order was originally placed.
If you request an address change after shipment, we cannot guarantee successful delivery. You will be responsible for any risks and fees associated with address changes post-dispatch.
Please make sure to enter the correct name, address, and contact information when placing your order to ensure successful delivery.
Dynara is not responsible for delays or delivery failures caused by the following:
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Delays or non-delivery resulting from recipient-related issues, including but not limited to: address changes after dispatch, incorrect or unknown address information, incorrect contact details, or refusal to accept the package.
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Customs clearance delays. We will notify you by email if your package requires clearance. If the package is damaged due to clearance delays, the customer assumes responsibility.
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Force majeure events. "Force majeure" refers to unforeseen, unavoidable, or uncontrollable objective circumstances that cause shipping delays. These include, but are not limited to: regional or national disruptions to air or ground transportation (e.g., severe weather), communication system errors, government actions, changes in postal regulations, war, earthquakes, typhoons, floods, fires, heavy rain, dense fog, and similar events.
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Deliveries during weekends, public holidays, or national holidays when mail or parcels cannot be delivered.
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Delivery locations such as schools, workplaces, or residential complexes where couriers may not have access.
Order & Tracking
After your order has been shipped, you will receive a notification email or text message (please confirm SMS notifications when placing your order) containing your tracking number. You can click the link to visit the shipping carrier’s website to track your parcel status.
Track Your Order
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Log into your Dynara account and check “My Orders”
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Contact Dynara Customer Support
Inspection Upon Delivery
Due to the high value of Dynara products, please carefully inspect the outer packaging upon delivery. If you notice any visible damage or breakage, do not sign for or open the package. Contact Dynara customer service immediately.
To protect your rights, we strongly recommend recording a full unboxing video and inspecting all items against the packing list. If any items are missing or damaged, please contact Dynara support within 24 hours of receiving the package so we can promptly assist you.