Shipping Policy

transport policy

Delivery time and rules

The delivery time for each product varies depending on the supply situation. The estimated delivery time is 5-15 days. If your order includes multiple products, the shipping time will depend on the longest item needed. We do not separate orders and cannot send mixed products separately before the estimated shipping time. If you want to purchase separately immediately after the product arrives, please purchase separately.

Delivery and Freight

transport service

Orders from North America will be shipped via UPS, FedEx, and DHL. We are unable to deliver to the post office box. For orders from regions such as Alaska, Hawaii, or the Central Mountain Range, delivery times may be slightly longer.

shipping fee

We offer free delivery service for most orders of $100 or more. If your order does not meet the free shipping conditions, the shipping fee will be displayed on the address filling page after the order is settled.

Due to the fact that each country has its own import rules, regulations, and taxes, in principle, taxes and fees will be borne by the customer rather than Dynara company.

After the product is shipped, we do not accept free returns unless there is a quality issue

Shipping Notice

If you have any special delivery requirements, please contact Dynara customer service. Please verify your address before making payment. We will contact logistics personnel to handle this issue. Dynara orders can only be shipped to the country/region where the order was placed. If you request a change of address after the order is shipped, we cannot guarantee that your order can be upgraded. In addition, you are responsible for all possible risks and costs resulting from changing the address after the order is shipped.

When placing an order, please make sure to enter the correct name, address, and contact information so that we can smoothly provide your item.

Dynara shall not be held responsible for any delay or rejection of orders due to the following reasons:
Orders delayed or undeliverable due to recipient behavior, including but not limited to: changing address after shipment, entering unknown or incorrect address, entering incorrect contact information, refusing to receive, etc.

If customs clearance is required, we will notify the customer by email as soon as possible. If the goods are damaged due to customs clearance delay, the responsibility will be borne by the customer.

Delay due to force majeure. Force majeure "refers to sudden, unavoidable, or insurmountable objective circumstances and other objective situations that cause transportation delays, such as but not limited to regional or national air or ground transportation system control or interruption (such as weather conditions), communication system interference or errors, government activities, changes in postal management policies, wars, earthquakes, typhoons, floods, fires, heavy rain, fog, and other related events.

During weekends, national holidays, and holiday periods, mail and packages cannot be delivered to the recipient's address,
The recipient's address is a school, workplace, or residential area that the courier cannot reach.

Order and logistics tracking

After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm the SMS notification when placing the order). You can click the link to go to the courier company's official website to check the shipping status of your package.

Track your order

1. Log in to your Dynara account and view 'My Orders'
2. Contact Dynara customer service

Inspection and signature

Due to the high value of Dynara products, please check the packaging upon receipt. If any gaps or damages are found in the packaging, please do not sign for or open the package. In this case, please contact Dynara customer service.

When you (or someone else on your behalf) sign for the product, Dynara will consider you to have approved the packaging, quantity, and merchandise. To protect your rights, we strongly recommend that you take a complete unboxing video and inspect the items according to the packing list. If the item is damaged or lost, please contact Dynara customer service within 24 hours of receiving the package so that we can immediately resolve the issue